DIGITAL TRANSFORMATION AS A CATALYST FOR SUSTAINABLE PERFORMANCE: INTRODUCING DIGITAL COMPETITIVE ADVANTAGE IN SOUTH AFRICAN HOSPITALITY INDUSTRY
Abstract
Drawing on the Dynamic Capabilities Theory, this study examines the direct and indirect effects of DT on firm performance conceptualised through economic, social, environmental, and digital competitive advantage (DCA) dimensions, while investigating the mediating role of green innovation (GI). A quantitative research design was employed using cross-sectional data collected from 314 hospitality firms. Structural equation modelling (SEM) was applied to test the proposed relationships. The findings reveal that DT positively and significantly influences all dimensions of firm performance, demonstrating its strategic role in enhancing both economic and sustainability-oriented outcomes. The results further indicate that DT significantly strengthens GI, suggesting that digital capabilities serve as important enablers of environmentally sustainable innovation practices within hospitality firms. In turn, GI positively affects economic, social, and environmental performance, confirming its importance in supporting sustainable organisational development. However, GI was found to exert a negative effect on DCA, implying that investments in sustainability-oriented innovation may not generate immediate digitally driven competitive benefits due to associated implementation costs and capability adjustment challenges. Mediation analysis further demonstrates that GI significantly mediates the relationships between DT and economic, environmental, and DCA outcomes, while a negative mediating effect was observed for social performance. This study makes several important contributions to theory and practice. First, it advances DT literature by adopting a multidimensional perspective of firm performance that extends beyond traditional financial indicators. Second, the study introduces and empirically validates DCA as a novel strategic outcome within the DT framework. Third, the findings provide deeper insight into the role of GI as a critical mechanism linking digitalisation and sustainable performance outcomes. Practically, the study highlights the importance of aligning digitalisation and sustainability strategies to improve long-term competitiveness, innovation, and resilience within the hospitality sector. The study further offers policy-relevant insights for promoting sustainable digital transformation within emerging economies.
Keywords:Digital transformation, Green innovation, Sustainable performance, Digital competitive advantage, Gauteng Province
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