Governance and Management Review, Vol 5, No 2 (2020)

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IMPACT OF PUBLIC SERVICE MOTIVATION AND ORGANIZATIONAL SOCIAL CAPITAL ON KNOWLEDGE SHARING IN PUBLIC SECTOR

Raheela Zulfiqar, Sidra Irfan, Sadia Iftikhar

Abstract


Increasing interest in the idea of gaining synergistic benefits in public sector organizations has triggered the developing as well as developed nations to explore the concept of knowledge sharing (KS) and its relationship with other concepts. Among the most important ones are the concepts of public service motivation (PSM) and organizational social capital (OSC). Keeping in view the increasing interest in these concepts the current study investigates the impact of public service motivation (PSM) and organizational social capital (OSC) on knowledge sharing (KS) in public sector. Two hypotheses were developed in this respect that assumed positive relationships of PSM and OSC on KS. These hypotheses were tested through a proposed model by collecting and analyzing the quantitative data of 270 employees of University of the Punjab. Self-administered questionnaire was used to collect the data. Multiple linear regression through Statistical Package for Social Sciences (SPSS) was used to test the hypotheses. Both hypotheses were supported i.e. public service motivation and organizational social capital have a positive relationship with knowledge sharing. The study shows that the knowledge sharing can be encouraged in organizations by enhancing public service motivation and organizational social capital. It is also recommended that the individual dimensions of public service motivation (PSM) and organizational social capital (OSC) should be studied to have a deeper knowhow of these relationships.

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